Shipping
Do you offer worldwide shipping?
Yes! We ship internationally and even offer free shipping. For more details, head over to our Shipping Policy page
Whereis my order?
Once your order is shipped, you’ll get an email with the tracking number and a link to follow its journey.
If the tracking shows delays or anything unusual, just reach out to us at info@elevenicons.com
— we’ll gladly assist you..
Product
CanI return my product?
We want you to love what you receive. If for any reason you need to return
something, don’t worry — we’ve got you.
Visit our Return & Exchange Policy page and follow the instructions
provided.
How can I choose the right size?
Each product page includes a size chart.
If it's your first purchase, we highly recommend measuring one of your own
shirts and comparing it with our chart — that way you get the best fit.
Whatshould I do if my product arrives damaged?
We take quality seriously and strive to ensure every product meets high standards.
However, with the amount we ship daily, some issues can slip through. If your
item is damaged, send us an email at info@elevenicons.com with photos of
the issue and your order number — we’ll help you sort it out.
Orders
What payment methods are accepted?
You can pay with Visa, Mastercard, Shop Pay, Apple Pay, Google Pay, PayPal, and a
few other options.
Can I cancel my order?
Once your order is placed, it goes straight to our fulfillment team.
Due to our workflow and order volume, we unfortunately can’t cancel orders once they’ve started processing.
If you ordered by mistake, please refer to our Returns & Exchanges page
to find the best solution.
I didn’t get my order confirmation email — now what?
A confirmation email is always sent automatically after you place an order.
If you don’t see it, double-check your spam or promotions folders.
What if I receive a defective or damaged item?
We put a lot of effort into delivering top-quality products, but if something slips through, we’ve got your back.
Visit our Return & Exchange Policy page and follow the instructions
provided.
All products are covered against manufacturing issues. In some cases, we may need the item returned to our Returns Center before processing a refund or
exchange.