Privacy policy

Last updated: July 10, 2025

Eleven Icons operates this store and website, including the data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services, or when you contact us through any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to any data that identifies you or could reasonably be linked to you or another person. Personal information does not include anonymous or de-identified data that cannot be linked back to you.

We may collect or process the following categories of personal information—including inferences drawn from that information—depending on how you interact with the Services, where you reside, and what applicable law allows or requires:

  • Contact details including your name, address, billing and shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and bank account numbers, payment card data, transaction details, payment method, confirmation, and related info.

  • Account information including username, password, security questions, preferences, and settings.

  • Transaction details including products you view, add to cart, save to wishlist, purchase, return, exchange, or cancel, and past transaction history.

  • Communications including any information you provide when contacting customer support.

  • Device information including your device, browser, network connection, IP address, and other unique identifiers.

  • Usage data including how and when you interact with the Services.

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you, such as when you create an account, visit or use the Services, communicate with us, or provide your personal information otherwise.

  • Automatically through the Services, including from your device when you access our sites or use our services, and via cookies or similar technologies.

  • From service providers, including those we hire to enable certain features or process data on our behalf.

  • From business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for:

  • Providing, personalizing, and improving the Services: to fulfill our contract with you, process payments, manage orders, remember preferences, send account notifications, manage returns/exchanges, organize shipping, allow reviews, and offer personalized experiences.

  • Marketing and advertising: to send marketing communications via email, text, or postal mail, and show targeted ads based on your behavior across the Services and other sites.

  • Security and fraud prevention: to verify your account, provide secure shopping and payments, detect or investigate fraud or other harmful activities, and maintain public safety.

  • Customer communications: to provide support, respond to your inquiries, and maintain our business relationship.

  • Legal compliance: to meet legal obligations, respond to lawful requests from authorities, and enforce our policies or terms.

How We Disclose Personal Information

We may share your personal information in certain situations:

  • With trusted service providers to process payments, deliver products, and provide customer service.

  • With business and marketing partners to advertise and offer promotions, including personalized ads via Shopify and other platforms.

  • With third parties at your request or consent, such as social media integrations or to fulfill specific product deliveries.

  • With our affiliates or within our business group.

  • In connection with business transactions like a merger or insolvency, to fulfill legal obligations, respond to legal requests, or protect rights and security.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. If you access those links, we encourage you to review their privacy policies. We are not responsible for their privacy or security practices. Public or semi-public information you provide (e.g., on social media) may be visible to others without restrictions.

Children's Data

Our Services are not intended for minors, and we do not knowingly collect personal information from children as defined by applicable laws. If you are a parent or guardian and believe your child has provided personal data to us, please contact us to request deletion.

To our knowledge, we do not “share” or “sell” (as defined by law) personal data of individuals under the age of 16.

Security and Data Retention

No security measure is completely infallible. We cannot guarantee "absolute security." Avoid sending sensitive information over unsecured channels.

We retain your personal data as needed to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce policies and contracts.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights:

  • Right to access your personal data.

  • Right to delete your personal data.

  • Right to correct inaccurate personal data.

  • Right to data portability in some cases.

  • Right to opt out of data "sales" or "sharing" for targeted advertising.

  • Communication preferences: You can opt out of promotional emails using the unsubscribe link, but we may still send you transactional messages.

If You’re in the UK or EEA

In addition to the above, you may also:

  • Object to or restrict processing in certain cases.

  • Withdraw consent where processing is based on consent (this will not affect previous lawful processing).

You can exercise your rights through the options provided in the Services or by contacting us (see below). We may need to verify your identity first. You may designate an authorized agent, who must provide proof of authorization.

We will respond within a reasonable timeframe as required by law.

Complaints

If you believe we have mishandled your personal information, contact us. Depending on where you reside, you may also contact your local data protection authority.
For EEA residents, a list of authorities is available here.

International Transfers

We may transfer, store, and process your personal information outside your country of residence.

For transfers from the EEA or UK, we use legal mechanisms such as Standard Contractual Clauses (SCCs) or equivalent contracts, unless the destination country is deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this policy from time to time to reflect operational, legal, or regulatory changes. We will update the "Last updated" date and notify you as required by law.

Contact

If you have any questions or want to exercise your privacy rights, please contact us at:

elevenicons@gmail.com
520 Northwest 60th Court, Miami, FL, 33126, US

We are the data controller of your personal information under applicable data protection laws.